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I paid good money for what??!!!


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#1 powerking56 OFFLINE  

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Posted December 03, 2011 - 08:39 PM

Got this story from a good friend today,
A friend of his bought a brand new John Deere diesel CUT, knew is was more $$ than some of his other options but good local dealer support and wanted a good piece of equipment. Went all out, got a hard cab, 3 point back hoe and ordered a front mount snow blower. Brought the tractor to dealer for fall service and to mount the new blower that had just come in. Service dept got the blower mounted up and had the owner come in to see the set up and learn how to operate it. They started the tractor, engaged the blower and the impeller worked great, but no auger, back to the shop, techs couldn't see anything wrong.... hey we got 2 of the blowers in, we will mount the other and see if that works, same problem, no auger. Customer not happy, dealership not happy, techs left to try and figure it out. Given a bit of time they opened the auger drive gear box to find it missing gears, same story with the second gear box!!!! They were not assembled correctly and it seems JD has outsourced the gearboxes and the outside supplier is getting them from CHINA. Customer is VERY UNHAPPY and the dealership has raised a fuss all the way up the food chain. Seems there were more than just 2 blowers out there with the same problem..... it has been several days and still no correct parts.

#2 grand OFFLINE  

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Posted December 03, 2011 - 08:53 PM

Sorry to hear of this fellow's bad luck. Seems like it will be a widespread problem. The sad part is that he may have to wait quite awhile until it is corrected. Hopefully Deere will solve the problem statewide quicker than trying to get corrections from overseas. Please keep us updated.

#3 Brett OFFLINE  

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Posted December 03, 2011 - 09:10 PM

That is very disheartening to hear. It's a shame that it is so hard to get any quality products now days. (Not just JD) Sorry for your friend i'm sure it wasn't pocket change.

#4 MH81 ONLINE  

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Posted December 03, 2011 - 09:17 PM

Hopefully JD makes it right with him, not just with the right parts but with some perc, add-on, kickback... Something.

Tell him we said good luck. Oh, and tell him to demand the service manuals as part of the "making it right" package... I hear they're tough to find online.

#5 wvbuzzmaster OFFLINE  

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Posted December 03, 2011 - 09:21 PM

That sucks, hope it gets fixed at no cost and by winter with some perk from it.

#6 Bud OFFLINE  

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Posted December 03, 2011 - 09:31 PM

It seems that is common with everything new anymore. It's either broken or something is missing. I hope thing work to the better end for your friend.

#7 powerking56 OFFLINE  

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Posted December 03, 2011 - 09:32 PM

Hopefully JD makes it right with him, not just with the right parts but with some perc, add-on, kickback... Something.

Tell him we said good luck. Oh, and tell him to demand the service manuals as part of the "making it right" package... I hear they're tough to find online.


The local dealership is behind him 100% They are about as POed as the owner, just hope they can find a US sourced part.

#8 mikebramel OFFLINE  

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Posted December 03, 2011 - 10:50 PM

The sport engines on those gators are chinese too

#9 mjodrey OFFLINE  

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Posted December 04, 2011 - 05:16 AM

Man,sorry to hear that.

#10 IamSherwood OFFLINE  

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Posted December 04, 2011 - 06:52 AM

That's unfortunate. You hear stories like this all the time, and the bottom line is always "Made in China".
Sounds like the dealer should be taking both blowers straight to JD headquarters, and dropping them in the
presidents parking spot.

#11 caseguy OFFLINE  

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Posted December 04, 2011 - 06:56 AM

I'm glad that the dealership is with him and sincerely hope that the Corporate entities are that keen on customer service too. I hope that your friend finds resolution soon!

#12 daytime dave OFFLINE  

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Posted December 04, 2011 - 11:40 AM

I hope your friend gets a speedy and proper fix. Keep us posted. I'm sure JD will make it right.

#13 ducky OFFLINE  

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Posted December 04, 2011 - 11:46 AM

Sorry to here that. Way too much out sourcing these days.

#14 Michiganmobileman OFFLINE  

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Posted December 04, 2011 - 08:01 PM

Yep that would stink(better word than I first thought). Hard to find anything made in US anymore.
We sell a lot of Empire brand faucets (Empire Brass), they used to come in a box with big flag stickers, made in America. Sold or otherwise changed hands, same faucet now called American Brass, guess what, yep made in China. :mad2:

#15 Rickski OFFLINE  

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Posted December 04, 2011 - 10:09 PM

So how much did John Deere save on this move to China????? In the long run, it costs them more.




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