Ever have one of those days ?
Posted November 20, 2011 - 10:55 PM
Well I had one Friday right after work, walking out to the Jeep the left rear tire looked very low so I look at it and sure enough there it was a nice shiny piece of titanium sticking out of the tread next to the sidewall.
The only place I could have picked it up is in the parking lot at work (that's what we make 90% of our parts from) since I get off work at 2:30 am I just aired it up at work then drove home and figured I would get it to them first thing, so the next morning (which turned into afternoon) it's off to Discount Tire to see if they can save it or not ?
Well it was down so I aired it up and went straight there and talked to a very nice young man named Dan and told him patch up the tire, balance them and rotate the tires for winter, but the bad news soon came the tire was irreparable due to the location of the puncture, which I was hoping wasn't the case because it has 85% tread.
Here's exactly how the conversation went -
Ron : Ok Dan how much is this going to cost ? (Bracing myself for the worst and thinking these cost me $189 each a year ago they sure didn't go down in price !)
Dan : If you trust me let me take care of it.
Ron : OK ? What are you going to do ?
Dan : You were saying you wanted to put new tires on this coming spring right ?
Ron : Yes but not yet these are almost new !
Dan : I can put a used one on same make, size, brand and model we have in the back that was used as a spare 99% tread, so why put a brand new one on just to change them this spring/summer ?
Ron : Makes sense to me go ahead (thinking ok I may get away at half the price of a new tire ?).
15 minutes later Dan walks up and says all done it's by the door let me get the receipt.
Ron : Ok Dan whats the damage ?
Dan : Tire, rotation, balance total $0.00.
Ron : Excuse me ?
Dan : No charge consider it a loaner tire till spring when you come back for the new ones.
Ron : No I cant accept that at least let me pay the labor ?
Dan : No Sir I cant take money for something we don't charge for in the first place.
Now some have said (myself included) that customer service is a thing of the past but I can say that my faith is renewed in good old fashioned service and for that reason alone I will be going back to Discount Tire in Jackson MI. again and recommending them to anyone needing tires or repairs.
Sorry if this was long winded but you can imagine my surprise when a company puts good customer relations ahead of the bottom line.
P.S. For those that doubt it here's the receipt.
Posted November 21, 2011 - 04:50 AM
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