I have read the horror stories with New Holland and I have lived it. Their customer service is a nightmare. I purchased a brand new, off the lot, Boomer 24. Within 9 months the tractor was in the shop close to 40 days. New seals and wheel bearings in the right front wheel, backhoe had to be rebuilt due to control module leaking, new glow plugs and 2 new mufflers. I have fought them for 6 months trying to get them to stand behind their product and they will NOT! I have been deceived, lied and disgraced by this company. If you have a valid reason for wanting to return the tractor they will fabricate stories. One story is they didn't want to negotiate with me because they stated that I quit paying payments on my loan. That was a total lie. The next day they came back and stated I had misused the equipment causing it to fail. Then they stated that the tractor had been out of service for only 11 hours. When I first got the paperwork from New Holland Dealership it totaled to be 32 business days (M-F). That's only about 1200 hours off. This tractor has been well taken care of. I have changed ALL fluids at the hours they recommend. This tractor has had a fairly easy life. The backhoe has only dug dirt but isn't that what it supposed to do? I have never had a issue with a company like this. I am a fairly easy guy to get along with but New Holland/CNHI is absolutely a horrible company. Yes, I will be paying them payments for a few more years but I will vow to my death that I will NEVER buy another New Holland product. Take heed and do not have the aggrevation that I have/am experiencing with New Holland. If you want a new tractor I would buy a John Deere in a hot second. I have always said you are buying a paint job when purchasing a John Deere. I no longer have that mindset because I have seen their customer services standards!
I was asked to take the video down (that's posted below) by New Holland. As you can see it's back up and running. New Holland proposed a deal for me that I could trade my tractor in for a new one. The the catch was that I owe 25k on my tractor and they only wanted to give me a 20k trade in value. New Holland said they would be nice enough to pay $50.00 dollars of the difference of the $5000. https://youtu.be/lPipmjtEh3U
Here is a video that describes my original complaint with New Holland! Updates will be available.
Edited by SearsYellow, March 27, 2017 - 11:38 AM.