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I hate companies!!!


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#16 middleageddeere OFFLINE  

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Posted May 05, 2011 - 05:44 AM

Went to Ace yesterday looking to get some carb parts. Didn't have any numbers for the engine so I knew I was shooting in the dark. So, I hand the guy my carb and say I need a needle for it. He asks about the engine number and I am thinking, "Here we go." Well, guy pulls out some old school mojo magic and finds the same carb by working backwards somehow. I was very impressed and got the right part.

#17 MH81 ONLINE  

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Posted May 05, 2011 - 07:09 AM

Good deal. Our Ace doesn't do stuff like that anymore that I know of, but we do have NAPA and several Mom n Pop places that do. Now to put it back together. :D

#18 JD DANNELS OFFLINE  

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Posted May 05, 2011 - 09:46 AM

I'm right there with you all on this. I needed a pair of tires for my Chrysler yesterday.
I knew the shop would not mount them since I had broke a lug bolt last week on it.
So I took the wheels off and took them to the tire shop. Went to an aoto parts store and got a lug bolt.
Took the old one with me.
Looked at the one they put on the counter and said I think the shoulder is too big.
Clerk took a caliper and said there is only one thousands difference.
So last night at 6:30 when I had to be somewhere at 7:00 that bolt won't fit.
So I'm running with 4 bolts where there should be 5!

It's my fault for trying to save time going to an off brand store O'Rileys instead of the NAPA where I always go.

#19 KennyP ONLINE  

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Posted May 05, 2011 - 05:21 PM

It's my fault for trying to save time going to an off brand store O'Rileys instead of the NAPA where I always go.[/QUOTE]
I have the same problems except change the stores around. My NAPA is a Hub store for the area and the clerks there don't hardly know what a bolt is. O'Reilys always comes thru.

#20 JD DANNELS OFFLINE  

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Posted May 05, 2011 - 08:20 PM

[quote name='KennyP']It's my fault for trying to save time going to an off brand store O'Rileys instead of the NAPA where I always go.[/QUOTE]
I have the same problems except change the stores around. My NAPA is a Hub store for the area and the clerks there don't hardly know what a bolt is. O'Reilys always comes thru.[/QUOTE]

Yeah Kenny,I'm sure it depends on the store and the people in .
O'Riley's did not exist when I got ticked off at other auto parts stores and went with NAPA.
I was driving a 71 Buick LeSabre and had a starter go out, went to the JOCKO's store(No longer exists, Chain sold to O Rileys) and got a new starter and solenoid. First time I started it the starter stuck and threw the windings off.
Thought I had a wiring short so took it to an electrical shop. The aluminum windings in the solenoid meltedthe plastic sleeve and stuck the bendix engaged. From then on I've dealt with NAPA.

#21 caseguy OFFLINE  

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Posted May 05, 2011 - 09:07 PM

I'm sure that it really depends on the people that make up the service staff that make all the difference in the world! I've always had good luck with the local Advance here. Most of the counter guys on the 9 to 5 shift really seem to know their stuff. On top of that, the manager and the "parts specialist" also not only know their stuff, but go out of their way to be of good service! I recently replaced the fuel tank in my Cavalier. The one I bought came with the fuel pump, but somewhere along the line, Chevy changed the style of the wiring harness because of some troubles they had with the old style...Long story short, they failed to notice that the pump had the new style plugs on it, even though I had the old part with me (I should mention here that I failed to notice it as well). I called them in the middle of putting in the new tank and they brought the part to my house and didn't charge me the $20 for the part or anything at all for the delivery! As far as I am concerned, That's customer service old school style!! They've earned my admiration and my loyalty! I guess this is a little off topic, but I felt compelled to praise the great customer service because you just don't see it anymore!

#22 JD DANNELS OFFLINE  

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Posted May 05, 2011 - 09:22 PM

Yes Case Guy, Customer Service is both my profession and a passion.
And being my profession I may be a little critical when I see the lack of it.
I believe Excellent Customer Service is Exceeding The Customers Expectations.

#23 KennyP ONLINE  

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Posted May 06, 2011 - 05:12 AM

JD, you hit the nail on the head there. Right now, I'm a little partial to O'Reilly, as my son works there. But I still go to NAPA and Advance on occasion.

#24 MH81 ONLINE  

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Posted May 06, 2011 - 06:11 AM

Caseguy, that's fantastic. Glad you were taken care of the right way!

It's funny, up here, the Advance guys are a little smug... Almost like you should be thanking them for talking to you. Our auto zone is better for getting the part right the first time, the NAPA and the independents are still better tho.

#25 bread320i OFFLINE  

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Posted May 06, 2011 - 12:24 PM

Matt, I have a local company I buy from, but I NEVER do it over the phone. I always take it to them & let them tell me what I need. I usually pay $5 more than I would online, but it's worth it not to have to fight with someone over a mistake & they're about 3 miles from where I work.


I have experenced the same, and thats why for certain parts, it pays to shop locally. Most of the time you'll get the part faster and if there is a problem they take care of it faster if not right away.

#26 jscam OFFLINE  

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Posted May 13, 2011 - 06:23 AM

Hey, KennyP.......I noticed in this thread you mentioned buying bearings, who do you use? I need several bearings for my rear and I'm scared to death what Deere is going to charge me...........

#27 KennyP ONLINE  

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Posted May 13, 2011 - 07:04 AM

Jscam,I'll get the info together and send you a message.




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