I hate companies!!!
Posted May 05, 2011 - 05:44 AM
Posted May 05, 2011 - 07:09 AM
Posted May 05, 2011 - 09:46 AM
I knew the shop would not mount them since I had broke a lug bolt last week on it.
So I took the wheels off and took them to the tire shop. Went to an aoto parts store and got a lug bolt.
Took the old one with me.
Looked at the one they put on the counter and said I think the shoulder is too big.
Clerk took a caliper and said there is only one thousands difference.
So last night at 6:30 when I had to be somewhere at 7:00 that bolt won't fit.
So I'm running with 4 bolts where there should be 5!
It's my fault for trying to save time going to an off brand store O'Rileys instead of the NAPA where I always go.
Posted May 05, 2011 - 05:21 PM
I have the same problems except change the stores around. My NAPA is a Hub store for the area and the clerks there don't hardly know what a bolt is. O'Reilys always comes thru.
Posted May 05, 2011 - 08:20 PM
I have the same problems except change the stores around. My NAPA is a Hub store for the area and the clerks there don't hardly know what a bolt is. O'Reilys always comes thru.[/QUOTE]
Yeah Kenny,I'm sure it depends on the store and the people in .
O'Riley's did not exist when I got ticked off at other auto parts stores and went with NAPA.
I was driving a 71 Buick LeSabre and had a starter go out, went to the JOCKO's store(No longer exists, Chain sold to O Rileys) and got a new starter and solenoid. First time I started it the starter stuck and threw the windings off.
Thought I had a wiring short so took it to an electrical shop. The aluminum windings in the solenoid meltedthe plastic sleeve and stuck the bendix engaged. From then on I've dealt with NAPA.
Posted May 05, 2011 - 09:07 PM
Posted May 05, 2011 - 09:22 PM
And being my profession I may be a little critical when I see the lack of it.
I believe Excellent Customer Service is Exceeding The Customers Expectations.
Posted May 06, 2011 - 05:12 AM
Posted May 06, 2011 - 06:11 AM
It's funny, up here, the Advance guys are a little smug... Almost like you should be thanking them for talking to you. Our auto zone is better for getting the part right the first time, the NAPA and the independents are still better tho.
Posted May 06, 2011 - 12:24 PM
Matt, I have a local company I buy from, but I NEVER do it over the phone. I always take it to them & let them tell me what I need. I usually pay $5 more than I would online, but it's worth it not to have to fight with someone over a mistake & they're about 3 miles from where I work.
I have experenced the same, and thats why for certain parts, it pays to shop locally. Most of the time you'll get the part faster and if there is a problem they take care of it faster if not right away.
Posted May 13, 2011 - 06:23 AM
Posted May 13, 2011 - 07:04 AM