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What happened to customer service?


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28 replies to this topic

#16 lyall ONLINE  

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Posted February 18, 2015 - 01:44 PM

the people on GTTalk - DO CARE about others 

that is why we try to help when we can


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#17 toomanytoys84 ONLINE  

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Posted February 18, 2015 - 01:59 PM

the people on GTTalk - DO CARE about others 

that is why we try to help when we can

 

Can you get me 200 gallons of #2 heating oil? :smilewink:


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#18 propane1 OFFLINE  

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Posted February 18, 2015 - 02:12 PM

Thats the way it is around here in my area too.  Big companies buying out the little guys. That is happing in most businesses nowadays.    Noel  


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#19 tater195 OFFLINE  

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Posted February 18, 2015 - 02:30 PM

We tried to buy propane last year during the shortage through MFA. We shopped around in the fall to get the cheapest price (not MFA).

They told us that they could not sell to new customers and since we didnt fill up with them in the fall, they wouldnt sell to us. That kinda pissed me off, but I could see their point.

This fall we called to get a load and they said "ok we will have that delivered by the end of the week".. great!

Friday rolled around.. no propane. Monday.. same thing.

Called them on Tuesday and they said they need to send a tech out to do a $50 inspection because we were "new customers". They have had our model and serial number of our furnace on file for 10 years, but we were "new customers".  It was hard for me not to seed their parking lot with $50 worth of roofing nails


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#20 adamjd200 OFFLINE  

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Posted February 18, 2015 - 02:40 PM

I've noticed the same thing with part stores and small engine shops, called a local shop (that I don't normally use) to get shear pins for an Ariens snowblower and got an attitude and was told to bring the blower into the shop as if I couldn't possibly know how to do anything  to fix it.  I almost always get my supplies at the Advance Auto next door to where I work because they know me and take the time to find what I need while my local NAPA cares more about there commercial customers and half their staff thinks anything old is not worth fixing.


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#21 Bill 76 OFFLINE  

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Posted February 18, 2015 - 03:53 PM

I always try to buy from the local small places,the ones with the owners name on the door and when you walk in they call you by name.price might be a bit higher but I'm always  well taken care of,great customer service.

Sorry I can't help you with getting any heating oil.


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#22 petrj6 OFFLINE  

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Posted February 18, 2015 - 05:10 PM

   I could go on or days about this, I refuse to shop in the big box stores and most of the other places I avoid.  if I go into a store more than 10 times and they don't remember my name I give up !!!!!  It seems that most places have forgotten that without the customers they are not in business, they just assume that if you don't buy it someone else will !!! stop going there and tell all your friends the same and eventually it will get back to them.

                                        Pete


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#23 jabelman OFFLINE  

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Posted February 18, 2015 - 06:01 PM

It could be alot worse than poor service. Go look whats going on in the world in other countries with terrorism, diseases, wars. We all live in the greatest place in the world where we can go to work raise a family restore tractors etc. Or if you dont want to work the goverment still takes care of you. My neighbor told me today there 24yr old daughter is being tested for potential life changing disease. There is more important things in life to worry about

Edited by jabelman, February 18, 2015 - 06:34 PM.

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#24 lyall ONLINE  

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Posted February 18, 2015 - 06:37 PM

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#25 Auburn David OFFLINE  

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Posted February 18, 2015 - 06:46 PM

Our local paper (that I have taken all my life)decided it was best to outsource costumer service.When I found out about this by calling CS... I posted on their FB page that local folks needed these jobs..it is a local paper...they blocked me from their page..I no longer take their paper for the 1st time ever..

 


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#26 SearsYellow OFFLINE  

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Posted February 18, 2015 - 07:16 PM

Jabel you are very correct and life is to short. God Bless her!


Still concerning in the least though.
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#27 A.C.T. OFFLINE  

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Posted February 18, 2015 - 10:48 PM

People are so focused on price. The lowest price is not the best deal when the quality and service is lacking. Customer service that is outsourced( out of the United States) is not service at all. Its unforgivable. I try to support local business when I can.


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#28 TAHOE OFFLINE  

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Posted February 19, 2015 - 10:15 AM

Yep. We have a local phone company, they used to pride themselves about being home town. Now when you call the local #, I think you get transferred to India. I have yet to speak to someone with an american accent.


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#29 grattone OFFLINE  

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Posted March 04, 2015 - 08:51 PM

We better get use to it, everyone is part time and have a new attitude  "just wait I'll be off in a few min. someone else will have to deal with you".  They don't have benefits and don't you expect anything either. 






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