Ok, So I called last week to the heating oil company my family has used for 30+ years. Grandparents, parents, and entire family has used them for many years. Always had the best prices and BEST service. They would bend over backwards when we called to get us what we need when we need it.
I called last week, down to a 1/4 tank. I called the normal number it redirects me to a call center! I was confused, but the woman confirmed they had bought our local farm supply co-op and we taking orders out of this call center. Odd, but ok, I need 200 gallons delivered in the next few days. Sure thing sir, we will have it there. I assumed it was delivered as they deliver and mail me the bill.
I went home last night to do the water heater, I walk back to see what the 200 gallons put my gauge at, and well guess what I am at an 1/8 tank! Not much. So I call the people this morning, and say where is my oil? Oh we are way backed up and can't get to you right now, it will be next week! Her suggestion was I go fill up 5 gallon cans at the gas station and put them in my tank.
I hung up the phone, called my wifes grandmother who uses them frequently for their business. She gave me the cell number for the guy who dispatches the trucks out of location we always used. Called him and he said he will get me on the schedule today, and he commented that the new owners are going to destroy their business with their lack of customer support and general caring.
What happened? I don't understand when caring for your customers got put on the back burner and no one cares about their customers. I hate it.