After the 4th Comcast visit, I think our internet might work right.
Posted September 27, 2010 - 06:50 PM
The second guy brought cable boxes but never checked any wires.
We switched to the triple play to have the phone also and they sent a self install kit with the new modem. After countless calls to comcast it was determined the modem was defective.
Third comcast guy brought out another modem. Everything was working for about two weeks.
Internet got to the point dial up would have been faster. A lot of times just ending in pages timing out. I kind of narrowed it down to the modem again as if I would reset it the internet would be fine for a day and gradually get slower and slower.
So the fourth Comcast guy comes out today. First he tells me the modem we have is one of the oldest ones and it was faulty. So he put a new one in. He also replaced our dvr box with a new one which is pretty cool looking actually. The we find out half of the cables should have been replaced before anything was hooked up. Then the cable ground was on the copper cold water line which is apparently a big no no. I guess they used to do it this way years ago. So he ran a new ground, replaced the wires and connectors that needed to be replaced as well as the modem and dvr box. I slid him a tip. It was nice actually having one of their guys finally take care of sh*t.
Posted September 27, 2010 - 07:16 PM
Posted September 27, 2010 - 10:00 PM
Posted September 28, 2010 - 04:28 AM
Sounds like they finally sent the "A" team in after the fourth and fifth string guys botched it!
Or Macgyver !!:laughingteeth: :laughingteeth:
Posted September 28, 2010 - 05:24 AM
Posted September 28, 2010 - 07:00 AM
Posted September 28, 2010 - 02:58 PM