Posted September 25, 2012 - 12:44 PM
So I have a light bulb moment. Type 'Simplicity 172279 equivalent' into Google. V'iola! Parts all over the place. Part # has been changed to 2172279A. Jack's Small Engines, Ebay, Parts Tree, other Simplicity dealers, I got options. On Ebay, some pawn shop raided a small engine repair shop, and had 4 of the 6 items I needed. Parts Tree got the order for the other two. According to Simplicity's pricing, I just ordered about $45 worth of parts. I would of gladly drove into town to pick the parts up next week. If I'm gonna do all the leg work to find them, I'll just get them shipped to the door, thank you.
Maybe the parts counter guys' time is worth more than that, maybe he was swamped. But I would of taken my #, done a bit of digging, and called back instead of dismissing a potential small sale. One advantage of ordering parts for a customer? They have to physically enter the store to pick it up. You know, through the showroom, where the shiny stuff is.
Posted September 25, 2012 - 01:09 PM
This is a true story; A friend of mine works for the largest equipment dealer in the state of Florida as a field tech. He had to do a follow up service call on an older piece of of gas powered equipment that the "green pea" couldn't get running. He claimed that parts were missing from the distributor and some one installed a small tube thing in it. To make a long story short, it was the first points and condenser he had ever seen and couldn't find the pick up coil. Go figure.
Posted September 25, 2012 - 01:13 PM
I would hate to guess how much I spend every year on shipping,(over $300 easy) But its worth it not to have to deal with the kids behind the parts counter that cant look anything up if you dont have a model number for the tractor. I usually just get " we dont sell parts for "XYZ" tractors" , when its usually a briggs or kohler part. That just means they dont know how to look it up.
Posted September 25, 2012 - 01:34 PM
It's almost every parts store you enter today. The "kid's" behind the counter don't have a clue if it's not printed right in front of them.
I find they don't give a rat's arse.. Daddy told em get a job or i wont pay for your new car when you turn 18...
Posted September 25, 2012 - 02:28 PM
Posted September 25, 2012 - 07:10 PM
Posted September 25, 2012 - 07:25 PM
Once in a while we get a guy who stomps around the store and out the front door like a little kid who didn't get his way, accusing us of not wanting to sell the parts or being to dumb to know we have them.
I usually ask these people if they know what make and model car they drive when they go buy a part for it or do they tell the parts guy "Well, it has four wheels..."
All that said, most of the knowledgeable guys " in the back" are retiring, and it harder than heck to get a kid to want to learn anything except how to click a mouse. It's only going to get worse, brace yourselves.
- NUTNDUN and caseguy have said thanks
Posted September 25, 2012 - 07:27 PM
There is some good customer service still out there.
- MH81 said thank you
Posted September 25, 2012 - 07:32 PM
Posted September 25, 2012 - 07:33 PM
Being the good guy I am, I decided to get it from the local guys, so off I went, ordered and payed in full, we will call you
when it's in, now this was late June. Well last week I got the call three months later, your parts are in, so off I go to find that my part was in, but I payed for two of them and only one was ordered/shipped, the counter guy didn't miss a beat, "I will call you when it's in".
P.S. next time back to on-line ordering
Posted September 25, 2012 - 07:34 PM
Posted September 25, 2012 - 07:53 PM
We used to have a parts man at a local appliance store that was like that, show him a par and he gets it off the shelf. We had a Crosley washer and Dryer, the blower fan went out, I showed it to him, he told me that's its a Maytag item, I told him no its a Crosley, he told me there are the same. He didn't need any cross reference, to bad he retired the next time I needed one it took forever to find it.
Just to complicate matters, Whirlpool bought Maytag. Some of the old standby parts put a "Y" in front of the number, but many are either crosreff'd or just NLA.
Most of the maytag blowers are over to Whpl 31001317 (deep style) or 31001043(std depth). the Std depth works for most of them just fine.
Isn't it amazing the racket they make when the blower hub "D" strips out on the shaft ?
Posted September 25, 2012 - 08:00 PM
Posted September 25, 2012 - 08:03 PM
Posted September 25, 2012 - 09:10 PM