Then there were some that you just did not want to go in their house and basically willing to quit the job because you didn't want to go in there LOL
We have more than a few repeat customers with homes like that. A few come to mind, but one in particular passed away last year.
She was sweet as you can be, nicest little old lady you've ever met, but the house conditions and the 50 "untrained" cats lent toward an interesting odor.
She was such a nice lady that instead of going to our boss and requesting he decline service for health reasons, we got creative. The sales team would let us know a day or so before, and we would pack some hand sanitzer, clorox wipes, and vicks vapor rub. We'd take the vicks and put some in each nostril, do the delivery, and then pull around the corner and clean up.
The sad part of this situation, the kids knew and refused to help her... Just waiting for her to kick off so they could bulldozer the place. (took about 3 days after the obit for this to happen) Health department had been involved at one point too and just walked away for some reason... She kind of fell thru the cracks somehow. I hope she's at peace now.